Your plan won't lead the response. Your people will.
Emergency Management Consultants Perth, Western Australia
The real test isn't whether the procedure exists. It's whether people can understand the situation, make sound decisions, coordinate effectively and adapt when reality stops matching the plan. We strengthen the leadership, systems and operational capability behind those decisions.
Specialist capability for complex operational risk.
We work where plans, people and decisions have to hold under operational pressure.
Bushfire Management
Bushfire management for remote, isolated and high-consequence operations. Plans, audits, mitigation programmes and decision assurance before and during complex fire conditions.
- Bushfire Management Plans and trigger frameworks
- Bushfire response exercising and escalation testing
- Bushfire audit assurance for remote operations
- Mitigation programmes and prescribed burning decision assurance
LEMA Reviews & Support
Local Emergency Management Arrangement reviews for WA Local Governments. We cut through ageing documents, committee input and compliance pressure so arrangements are clear, practical and defensible.
- Current-state LEMA review and gap analysis
- Alignment with WA emergency management guidance
- LEMC engagement and Council-ready reporting support
- Practical improvement plans your team can maintain
ESO & ERT Exercises & Training
Develop site Emergency Response Teams and Emergency Support Officers through practitioner-led mentoring, nationally recognised training, and realistic exercises. Practical, site-based delivery grounded in real operational scenarios.
- ERT and ESO mentoring, exercises, and validation
- National units of competency delivery on site
- Bushfire response specialist training
- Mine Emergency Response Competition (MERC) facilitation
Leadership Capability in High-Consequence Environments
Custom upskill and leadership programmes for operational members. Focus on building operationally effective teams in austere and mentally challenging environments.
- Difficult conversations
- Understanding self before influencing others
- The 3 Rs of Operational Clarity
- Body. Voice. Language.
- Calm is a performance standard.
Multi-Agency Exercising & System Stress Testing
High-consequence emergency exercises across government and critical infrastructure. Stress-test leadership, site command, contractor integration, and aviation interfaces before failure occurs.
- Multi-agency exercise design
- Leadership decision-making validation
- Command structure and contractor integration testing
- Aviation interface and continuity stress testing
Post-Incident Review & Governance Uplift
Structured, evidence-based reviews that go beyond the debrief. Root cause analysis, governance gap identification, and corrective actions your organisation can actually implement.
- Complete incident debriefs and analysis
- Root cause identification and corrective actions
- Lessons learnt documentation and sharing
- Continuous improvement framework development
EOC Management for Events & Festivals
Establishing and managing onsite Emergency Operations Centres for festivals, music events, and mass gatherings across Western Australia.
- AS 3745 compliant EOC establishment
- Police, fire, and ambulance service liaison
- Onsite Incident Management Teams (IMT)
- Command and Control Structures
Incident Management Teams
AIIMS-aligned Incident Management Team support and development — call-as-needed Incident Controllers for a running incident, or training to build the capability in-house.
- Call-as-needed IMT and Incident Controller support, 24/7
- AIIMS-aligned IMT training and functional role development
- Bushfire, cyclone, and flood response leadership
- Multi-agency incident stabilisation
Field-tested capability
Experience under pressure.
Resolve Emergency Management brings operational experience from real incidents, complex environments, and high-consequence decision-making.
Sector-Specific Operating Context
Risk and emergency management look different in every operating environment. We work to the regulatory landscape, hazard profile, and workforce reality of each sector.

We strengthen the system before it is tested.
We find the weak points before pressure does. Then we build arrangements your people can use, explain and defend.
Diagnose
We test the real system, not just the documents. Plans, governance, roles, escalation pathways, decision authority, training, exercises, and assurance arrangements are reviewed against the conditions they may need to operate under.
Design
We build practical emergency management arrangements for real operating conditions. The work is clear, usable, and aligned to the people who will need to make decisions under pressure.
Embed
We transfer capability into your organisation. Your people understand the system, your leaders can see the risk, and your governance has structure beyond the life of the engagement.
Defend
We shape the work around the questions that come later: what was known, what was decided, who was accountable, and whether the controls were reasonable in the circumstances.
The result is not dependency on Resolve. It is emergency management capability your organisation can own.
Operational experience. Strategic perspective.
Rik Mills
Founder & Principal Consultant
Rik Mills is an emergency management practitioner and strategic advisor with more than 20 years' experience leading across government, emergency services and high-risk operating environments. His focus is the whole system: the strategy, governance, structure and workforce capability an organisation needs to be ready before an emergency tests it, and the operational command to lead once it does. Rik has directed enterprise-wide emergency service reform within Western Australia's largest metropolitan local government, designed and led immersive live-in leadership programs for senior operational personnel, and set the strategic direction for specialised wildfire and bushfire training and capability products. He works across the full hazard spectrum rather than a single discipline, and is regularly engaged at executive and board level to turn strategic intent into capability that holds up operationally.
Rik has held and directed roles across every AIIMS function, at Level 1, 2 and 3, on wildfire, cyclone, flood and complex multi-agency emergencies. Through COVID-19 he ran operational programs across Federal, State and Local Government, from international repatriation and standing up quarantine facilities to operational planning, multi-agency coordination and executive reporting. He has been seconded into specialist teams investigating arson and fire-related incidents, and now sits alongside senior site leaders in the resources sector, giving them decision assurance when it counts and building real depth into their response capability. Rik is recognised for resolving complex operational problems in challenging, time-critical environments and for setting the direction that turns strategic intent into capability an organisation can sustain.


Russell Wells
Bushfire, Emergency Management & Operational Capability Specialist
Russell Wells is a bushfire, emergency management and operational capability specialist with more than 15 years' experience across government and emergency services. He combines deep technical expertise with executive-level leadership in strategy, governance, workforce capability and organisational performance. For almost a decade, Russell led statewide bushfire training and capability programs supporting more than 30,000 staff and volunteers across Western Australia, including a network of 400+ trainers and assessors. He has led the development of bushfire doctrine, training and operational capability across fire behaviour, prescribed burning, intelligence, remote-area firefighting and aviation.
Russell brings extensive operational experience across major bushfire and complex emergency events, having served as Incident Controller, Planning Officer and Operations Officer across Level 1, 2 and 3 incidents. His technical grounding runs deep across fire behaviour analysis, prescribed burning, incident intelligence, remote-area firefighting and emergency management aviation, and he has used it to shape doctrine, training and assurance frameworks rather than simply apply them. He has established niche capabilities from scratch, including appointment as the inaugural remotely piloted aircraft operator for the world's largest single emergency management district, and has delivered strategic bushfire risk and emergency management outcomes in local government. He has also built and mentored large trainer and assessor networks, designed and evaluated multi-agency exercises, and advised executives and boards on bushfire risk, capability investment and operational readiness. Russell is recognised for translating complex operational and technical requirements into practical, scalable capability, strengthening people, systems, governance and organisational readiness.


Our network
To deliver the best outcome for every client, Resolve draws on a national network of practitioners and partners, built on relationships formed over 20 years of service to Western Australian communities. That network means we bring the right experience and connections to you wherever you operate, and it is how a senior-led consultancy delivers the highest quality resolution on every engagement.
Independent review. Lasting capability.
We build capability your organisation can own and keep running long after we leave. Every engagement is designed to strengthen your people and systems and the way your organisation governs itself, rather than create reliance on external support.
When the work is complete, you should be clearer, more capable, and less dependent. That is the measure of success.
Start the ConversationStart with one conversation.
Tell us what's keeping you up. A looming audit, an incident that exposed a gap, or a current incident with questions you can't yet answer.
We'll tell you, straight, whether and how we can help.
What happens next
Step 01
Short conversation
A direct conversation about what's keeping you up and whether Resolve is the right fit to help.
Step 02
Scoped proposal
A clear, written proposal with defined outcomes, timeframes, and fees. No surprises, no scope creep.
Step 03
Principal-led delivery
The same practitioner who scoped the work delivers it. No handoffs, no junior substitutions.
Based in Western Australia
Servicing clients nationwide
There is a moment in every emergency when theory stops mattering.
Resolve was built by operational leaders who have made urgent decisions in Incident Management Teams, with agencies watching and consequences moving quickly. That experience shapes the plans we write, the exercises we design, the training we deliver, and the standards we prepare you to meet.
This is not consulting from the outside. We have been inside, and that changes everything we do for you.