Incident Management Teams, on call or built in-house.
AIIMS-aligned Incident Management Team support and development, delivered by practitioners who have run IMTs, not just taught them, wherever the incident is.
The hard part of AIIMS is not knowing the functions. It is performing them.
An IMT is the group of people who establish control, build and execute the incident action plan, manage information, coordinate resources and make the decisions an incident requires while it is still unfolding.
Most Australian IMTs are built around the eight AIIMS functions: Control, Operations, Planning, Intelligence, Logistics, Public Information, Investigation and Finance. Naming the functions is the easy bit. The hard bit is finding people who can actually hold one of those seats when the incident is moving fast and the information is incomplete.
Control
Overall authority and direction for the incident.
Operations
Executes the tasks that resolve the incident.
Planning
Builds the incident action plan and looks ahead.
Intelligence
Gathers, assesses and shares situational information.
Logistics
Resources, equipment and support to sustain the response.
Public Information
Manages messaging to stakeholders and the public.
Investigation
Establishes cause and preserves evidence.
Finance
Tracks cost, approvals and financial accountability.
Resolve EM maintains access to a national network of AIIMS endorsed Level 2 and Level 3 functional leaders, so the IMT we put on your incident has the right people in every seat, not just an Incident Controller sent in alone.
There is a difference between holding a certificate and having applied it, with real consequences to a community.
Our team is hand-picked for experience, competency, currency and the ability to resolve complex problems, not for the paperwork alone.
Retainer, reactionary, or built in-house.
Three different jobs, on three different timelines. Resolve does all three.
Before the incident starts
Retainer & priority mobilisation
A standing arrangement that reserves a senior Incident Controller and IMT for your organisation, so mobilisation starts on the first call, not after a scope negotiation.
Reactionary, on the plane headed up now
Call-as-needed IMT & Incident Controller support
We send a senior, AIIMS-accredited Incident Controller and IMT to your site while the incident is still running, working on-site with your decision makers.
Get call-as-needed supportWe need our own people capable
IMT training & development
AIIMS-aligned functional role training, incident action planning, scenario exercises and mentoring, so your own people can run the incident before it arrives.
Build IMT capabilityFrom the call to the debrief.
Step 1
Ring with your problem
One call. Tell us what is happening and what you are facing right now.
Step 2
Discuss what level of IMT is required
We talk through the incident with you and scope the functional roles and level of support it actually needs.
Step 3
Confirmation of mobilisation logistics
Who is deploying, when they land, and how they plug into your site, confirmed before anyone moves.
Step 4
Arrive, work alongside your leaders
Our people work inside your structure, alongside your leaders, to resolve the problem.
Step 5
Debrief before demobilising
Lessons learnt shared before we stand down. Observations and lessons learnt captured while the engagement is still fresh.
Talk to us. We will tell you straight.
Whether you have an incident running now or a capability gap to close before the next one arrives, tell us where you are and we will point you the right way.