Privacy Policy

Welcome to Resolve Emergency Management (Resolve EM)

At Resolve EM, we understand the importance of privacy—it’s not just your priority; it’s our business to ensure you protect it too. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, including the CrisisCommand app. Transparency and responsibility are at the core of how we manage your personal information, fully compliant with Australian privacy laws. By using our services, you agree to the practices described in this Privacy Policy.

1. Scope of the Privacy Policy

This Privacy Policy applies to all services offered by Resolve EM, including the CrisisCommand app and our website at www.resolveem.com. It covers how we collect, use, and share data in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable legislation.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information:

• User Details: Full Name, Agency Name, Rank/Position, Service Number.

• Contact Information: Email address, phone number.

• Account Information: Login credentials and security passcodes.

2.2 Incident Data:

• Text inputs, photos (with embedded GPS coordinates, timestamps, and metadata), and incident numbers.

2.3 Device Data:

• Device type, operating system, IP address, and app usage logs.

2.4 Website Data:

• Information collected through cookies and similar technologies, such as browsing behavior and preferences.

3. How We Use Your Information

Resolve EM uses your information to:

• Facilitate the functionality of CrisisCommand.

• Enable secure data storage and sharing for crisis management purposes.

• Generate PDF reports and maintain audit logs.

• Provide user support and improve our services.

• Comply with legal and regulatory obligations.

4. Data Sharing and Disclosure

Resolve EM only shares your data as necessary to provide and improve our services:

4.1 Business Partners:

We may share data with trusted business partners who assist us in hosting, maintaining, or improving CrisisCommand. These partners are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing these services.

4.2 Legal Compliance:

We may disclose your information to regulatory authorities, law enforcement agencies, or other third parties if required by law or to protect the rights, property, or safety of Resolve EM, our users, or others.

4.3 Data Security Measures:

Resolve EM ensures that all shared data is encrypted and transferred securely.

5. Data Storage and Security

We take reasonable measures to protect your data from unauthorised access, loss, misuse, or disclosure, including:

• Encryption of data in transit and at rest.

• Regular security audits and updates.

• Restricting access to data on a need-to-know basis.

6. Data Retention

We retain your personal and incident data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights and Choices

You have the right to:

• Access your personal data and request corrections if necessary.

• Opt out of certain data collection practices, such as cookies.

• Request deletion of your data, subject to legal and operational constraints.

8. Use of Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may limit the functionality of our website.

9. Third-Party Links

Our services may include links to third-party websites. Resolve EM is not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. International Data Transfers

If your data is transferred outside of Australia, we ensure it is protected in accordance with applicable privacy laws and standards.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be published on our website, and we encourage you to review it regularly.

12. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us at:

Resolve Emergency Management
Website: www.resolveem.com
Email: info@resolveem.com